That's the part we do. We get the records your insurer is waiting on, file with any carrier, chase stalled claims, and fight denials — until the money hits your account.
Flat fees · No subscription · Full refund if we can't help
The wait usually isn't your insurer deciding — it's records nobody is chasing. We chase them.
Upload a photo of your vet invoice and tell us what happened, in a sentence or two. New claim or one that's already stuck — either works.
We pull the complete records and SOAP notes from your vet and send them straight to your insurer — the step where most claims quietly lose weeks.
We follow up on a schedule, find out exactly what's outstanding, and keep you posted. Denied? We tell you why in plain English — and can fight it.
Your card is authorized today — but only charged when your claim is actually filed.
Two minutes now. Reimbursement without the runaround.
We'll review your claim within one business day and email you next steps. Your card is only charged when we actually file — if we can't help, the hold is simply released.
All major U.S. pet insurers — Nationwide, Fetch, MetLife, Spot, ASPCA, Pets Best, Embrace, Healthy Paws, Lemonade, Figo, and more. If you have a policy, we can almost certainly file with it. Trupanion policyholders at direct-pay hospitals usually don't need us — we'll tell you if that's you.
No. We don't sell insurance and we don't decide claims. We're a filing service: we handle the paperwork between you, your vet, and your existing insurer. Coverage decisions are always made by your insurer under your policy.
Usually a stalled claim is waiting on records nobody is chasing: the insurer requested your pet's history, your vet's office hasn't sent it, and neither side has a deadline. We take over — we find out from your insurer exactly what's outstanding, get the complete records and SOAP notes sent directly from your vet, and follow up on a schedule until you get a decision. That's the $49 rescue.
We file within one business day of receiving your documents. Insurer processing times vary from a few days to a few weeks — we track your claim and follow up so you don't have to.
We tell you exactly why, in plain English. Many denials — missing records, incomplete forms, fixable documentation gaps — can be appealed. Our appeal service reviews the denial, coordinates a statement from your vet, and submits a complete appeal for a flat $129.
No one can — coverage depends on your policy. What we guarantee is a complete, correctly filed claim, and a full refund of our fee if we can't file it.
Your records are used only to file your claim, shared only with your vet and your insurer, and never sold.
Nobody on the other side is chasing your reimbursement. Send us the invoice — or the claim that's gone quiet — and get on with your day.
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